Shipping & Delivery Policy

1. Order Processing

Orders are processed after payment confirmation has been received. Once payment is verified, your order enters our fulfillment process and is prepared for dispatch.

• Minimum order amount: €100
• Orders are reviewed before fulfillment
• Payment confirmation is required before shipment
• Customers receive order confirmation emails after purchase

2. Same-Day Dispatch

We pride ourselves on fast order handling. Orders are dispatched on the same day once payment confirmation has been received.

During periods of exceptionally high demand, processing times may occasionally require additional handling time.

3. Shipping Methods

Customers can select their preferred delivery option during checkout.

• Standard Shipping
• Express Shipping

Available shipping methods may vary depending on destination country and carrier availability.

4. Worldwide Shipping

We provide discreet worldwide shipping to a wide range of destinations. Our logistics partners are selected based on reliability, security, and delivery performance.

Customers are responsible for ensuring products can legally be imported into their destination country.

5. Discreet Packaging

Customer privacy is important to us. All orders are packaged using discreet shipping methods.

• Plain external packaging
• No product descriptions displayed externally
• Odour-proof packaging materials
• Secure protective packaging for transit

6. Tracking Information

Once your order has shipped, tracking information will be provided whenever available.

Customers can use their tracking number to monitor shipment progress from dispatch through final delivery.

7. Estimated Delivery Times

Delivery times vary depending on destination, carrier performance, customs procedures, weather conditions, and other external factors.

• Standard Shipping: Delivery time varies by destination
• Express Shipping: Faster transit times where available

Delivery estimates should not be considered guaranteed delivery dates.

8. Customs & Import Procedures

International shipments may be subject to customs inspections, import procedures, or local regulatory requirements.

Customs processing times vary between countries and may occasionally impact delivery schedules.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Delays or delivery issues resulting from incorrect addresses or incomplete information may require additional fees or reshipment arrangements.

10. Lost Shipments

If a shipment is confirmed lost while in transit, customers may qualify for a replacement shipment or refund review.

Investigations may be required before a replacement or refund is approved.

11. Damaged Deliveries

If your order arrives damaged, please contact our support team promptly.

• Provide your order number
• Submit photographs of damaged items
• Retain packaging materials where possible

Our team will review the situation and determine an appropriate resolution.

12. Tracking Delays

Tracking systems occasionally experience update delays. It may take time for shipment information to appear after dispatch.

Customers should allow reasonable time for carrier systems to refresh before requesting assistance.

13. Delivery Responsibility

Once a shipment has been transferred to the selected carrier, delivery performance becomes dependent upon the carrier and destination conditions.

We continue to assist customers whenever shipping issues arise and work closely with logistics partners to resolve concerns.

14. Customer Responsibilities

• Provide accurate shipping information
• Monitor shipment tracking updates
• Check email regularly for shipping notifications
• Review spam folders for missed communications
• Ensure compliance with local import regulations

15. Contact Us

If you have any questions regarding shipping, delivery, tracking, or order status updates, our support team is available to assist.

Email: Support@pharmaresearch.eu

You may also contact us through the live chat feature available on our website.