Refund / Returns Policy

1. General Policy

Due to the nature of the products we supply, returns are generally not accepted once an order has been shipped and delivered.

However, we review all order issues individually and may provide a replacement, reshipment, store credit, or refund when appropriate.

2. Lost Shipments

If a shipment is confirmed lost while in transit, customers may be eligible for either:

• A replacement shipment
• A full refund

Carrier investigations may be required before a claim can be approved.

3. Damaged Orders

If your package arrives damaged, please contact our support team as soon as possible.

To help us review your claim, please provide:

• Your order number
• Photographs of the damaged products
• Photographs of the shipping package
• A description of the issue

4. Incorrect Items Received

If you receive products that differ from your order confirmation, please contact us immediately.

Once verified, we may provide a replacement shipment or another appropriate resolution.

5. Order Cancellation

Orders may be cancelled before they enter processing or dispatch.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Customers should contact support immediately if cancellation is required.

6. Non-Returnable Products

For safety, quality assurance, and product integrity reasons, delivered products generally cannot be returned.

Opened, used, altered, or improperly stored products are not eligible for return consideration.

7. Delivery Delays

Shipping delays caused by carriers, customs procedures, weather conditions, or other external circumstances do not automatically qualify for refunds.

Our team will work with customers to investigate significant delays whenever possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate billing and shipping information.

Refunds or replacements may not be available when delivery issues result from incorrect addresses, incomplete information, or customer error.

9. Tracking & Delivery Confirmation

Orders marked as delivered by the shipping carrier may require additional investigation before refund or replacement requests can be reviewed.

Customers should verify delivery information and check with household members, neighbors, or local postal facilities before submitting a claim.

10. Refund Processing

Approved refunds are processed using the original payment method whenever possible.

Processing times may vary depending on payment providers, financial institutions, and transaction methods.

11. Bitcoin Payments

Refunds involving cryptocurrency payments may be subject to alternative refund procedures due to the nature of blockchain transactions.

Additional verification may be required before processing cryptocurrency refunds.

12. Reshipment Eligibility

Reshipments may be offered when:

• A package is confirmed lost
• The wrong item was shipped
• Products arrive damaged
• Other verified fulfillment errors occur

13. Claim Review Process

Each refund, replacement, or reshipment request is reviewed individually.

We reserve the right to request supporting documentation, photographs, order details, or additional information before making a decision.

14. Abuse Prevention

To protect customers and maintain service quality, Pharma Research EU reserves the right to deny requests that appear fraudulent, abusive, misleading, or unsupported by available evidence.

15. Contacting Support

If you experience an issue with your order, please contact our support team as soon as possible.

When contacting us, please include:

• Order number
• Full name
• Description of the issue
• Supporting photographs where applicable

16. Contact Information

For refund requests, replacement inquiries, or order assistance, please contact us using the details below.

Email: Support@pharmaresearch.eu

Live chat support is also available through our website.