Frequently Asked Questions
Browse answers to common questions about ordering, payments, shipping, products, wholesale purchases, refunds, and customer support.
Ordering & Payments
What is the minimum order amount?
The minimum order amount is €100.
Which payment methods do you accept?
We accept Bank Transfer and Bitcoin. Customers paying with Bitcoin receive a 5% discount.
How do I place an order?
Browse our shop, add products to your cart, proceed to checkout, enter your details, select your shipping method and submit your order.
When will I receive payment instructions?
Payment instructions are sent via email immediately after your order is placed. Please check both your inbox and spam folder.
Can I cancel my order?
Orders may be cancelled before processing and dispatch. Contact support as soon as possible for assistance.
Is checkout secure?
Yes. We use secure systems and industry-standard protection measures to safeguard customer information.
Shipping & Delivery
Do you ship worldwide?
Yes. We offer discreet worldwide shipping using trusted delivery partners.
What shipping options are available?
Customers can choose Standard Shipping or Express Shipping during checkout.
When will my order be shipped?
Orders are dispatched the same day after payment confirmation.
Will I receive tracking information?
Yes. Tracking details are provided once your package has been shipped.
How is my order packaged?
Every order is packaged discreetly using odour-proof materials and plain packaging.
What if my package is delayed?
Delivery times vary by destination. Tracking information allows you to monitor the progress of your shipment.
Products & Quality
Do you sell prescription medications?
No. We do not sell medications that require a prescription.
Do you sell controlled substances?
No. We do not sell controlled substances.
How do you ensure product quality?
Products are sourced responsibly and supplied according to industry standards.
Are your product descriptions accurate?
We strive to provide accurate product information and specifications.
What types of products do you offer?
We offer research chemicals and OTC medications that comply with applicable regulations.
Why should I review product details before purchasing?
Reviewing product details helps ensure the product meets your requirements before completing your order.
Refunds & Order Issues
What if my order is lost?
Lost orders qualify for a replacement shipment or full refund.
What if my order arrives damaged?
Contact support immediately with photographs and order details.
How do I request a refund?
Contact our support team with your order information for review.
How long does a refund review take?
Most requests are reviewed within a few business days after receiving the necessary information.
Wholesale Orders
Do you offer wholesale purchasing?
Yes. We support wholesale and bulk purchases for qualifying customers.
How can I request wholesale pricing?
Contact our team through the Wholesale page or customer support.
Are bulk discounts available?
Additional pricing options may be available for larger volume orders.
Customer Support
How can I contact support?
Contact us via email at Support@pharmaresearch.eu or use the live chat widget.
How quickly will I receive a response?
We aim to respond as quickly as possible to all customer enquiries.
Should I check my spam folder?
Yes. Payment instructions, shipping updates and tracking details may occasionally be filtered by email providers.
Is there an age requirement?
Yes. Customers must be at least 18 years old to purchase from our website.
